What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser, remember your preferences, and improve your shopping experience.

Types of Cookies We Use

Essential Cookies

These are strictly necessary for the website to function. They enable core features like page navigation, secure areas, and shopping cart functionality. You cannot opt out of these cookies.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. These cookies collect information anonymously, including the number of visitors, pages visited, and traffic sources.

Marketing Cookies

These cookies track your browsing activity to deliver personalized ads. We use Facebook Pixel and Google Ads to show you relevant surfing gear based on your interests.

Preference Cookies

These cookies remember your preferences such as language, region, and display settings to provide a more personalized experience on future visits.

Managing Your Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Cookies and Site Permissions

Contact Us

If you have questions about our cookie policy, please contact us at [email protected] or call +351 261 862 371.

1. General Terms

By accessing and using the Wave Riders website (waveriders.eu), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website.

2. Products & Pricing

All prices are listed in Euros (€) and include VAT where applicable. We reserve the right to modify prices at any time without prior notice. Product images are for illustration purposes; actual items may vary slightly in color and appearance.

3. Orders & Payment

When you submit an inquiry or order through our contact form, you will be contacted by a manager to confirm your order details, availability, and payment method. Orders are confirmed only after payment is received and verified.

4. Shipping

We ship to EU countries, the UK, Switzerland, and Norway. Delivery times are estimates and not guaranteed. Wave Riders is not responsible for delays caused by customs, weather, or carrier issues. See our Delivery & Returns page for full details.

5. Returns & Refunds

Products may be returned within 30 days of delivery if unused and in original packaging. Wetsuits that have been in the water cannot be returned for hygiene reasons. Refunds are processed within 5 business days of receiving the returned item.

6. Intellectual Property

All content on this website — including text, images, logos, and designs — is the property of Wave Riders and is protected by copyright laws. Unauthorized reproduction or distribution is prohibited.

7. Limitation of Liability

Wave Riders shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the specific product in question.

8. Governing Law

These terms are governed by the laws of Portugal. Any disputes shall be resolved in the courts of Lisbon, Portugal.

9. Changes to Terms

We may update these terms from time to time. Continued use of our website after changes constitutes acceptance of the updated terms.

1. Information We Collect

We collect information you provide directly, such as your name, email, phone number, and shipping address when you fill out our contact or order forms. We also collect usage data automatically through cookies and analytics tools.

2. How We Use Your Information

• To process and manage your orders and inquiries
• To communicate with you about products, orders, and promotions
• To improve our website, products, and customer service
• To send marketing communications (with your consent)
• To comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share your information with trusted third-party service providers (payment processors, shipping carriers, analytics tools) who help us operate our business. All partners are bound by data processing agreements.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is retained for 5 years for tax and legal compliance.

5. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. All data transmissions are encrypted using SSL/TLS technology.

7. Contact Our DPO

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at [email protected].